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SAFE FAQ
Do You Ship Outside of Australia?
Currently we are only shipping to all Australian States and Territories.
However if you are looking to order a large quantity then please contact us and we can negotiate pricing and delivery to any location.
What are Pharmaceutical Grade Supplements?
Pharmaceutical-grade supplements, also sometimes called ultra-refined supplements, have undergone an advanced molecular distillation process that concentrates it and removes all impurities, such as heavy metals, furan, dioxin, PCBs and other toxins. In essence, they are of much higher quality than non pharmaceutical grade supplements.
What is Your Shipping Policy?
We send all orders via Australia Post, "Express Post" so you have a tracking number. Orders will generally be posted within 1 business day and should arrive within 1-2 business days from date of posting. Either way you will receive an email with your tracking code once your order has been sent.
What is AutoShip? Does it cost anything?
The AutoShip program allows you to receive heavily-discounted supplements on a regular basis, every 4-8 weeks, automatically. There is no obligation, no costs or hidden fees, and you can cancel any time after your first order ships.
What is Your Privacy Policy?
Direct Health Store is committed to protecting your privacy. We will never sell or otherwise share your name, email address, or other personal information with any other entity or marketing campaign without first obtaining your permission.
What is Your Return Policy?
Direct Health Store guarantees the quality of all our products. Your satisfaction is our first priority! If for any reason you are dissatisfied with your order, please contact us within 60 days of receipt of your order for customer care assistance. You may contact us by e-mail or call us at 1800 449 030
Why are Your Products Better than Regular Retail Supplements?
Firstly, our supplements are more concentrated in their key ingredients than most supplements found in retail outlets. Which means they are more potent, which will lower your daily dosage cost. So, you would have to cut the price of our products in half in order to compare them to a lot of other supplements.
Secondly, we have personally tested hundreds of different supplements that are on the market today and only sell what we have found to be the absolute best in terms of quality, and manufacturing process. Furthermore, all of our products are pharmaceutical-grade, highly-refined and manufactured under the strictest conditions.
Lastly, our prices are competitive. So why not order from the comfort of your own home and get them delivered regularly to your home or work.
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Client Testimonials
I have been using the Rosehip 2000mg and Flexicose products from Direct Health Store for a couple of months now and what a difference! I have stopped taking conventional medication for my joint problems and in fact they feel better than before. No...
- Julia Wells